ADVS employs more than 40 dedicated Veteran Benefits Counselors (VBCs) statewide, who are dual-accredited by the U.S. Department of Veterans Affairs and the American Legion. The VBC's advocate for Arizona’s service members, veterans and their families in pursuit of their federal and state veteran benefits.
Learn about the role of ADVS Veteran Benefits Counselors by watching this informative video:
To make an appointment to see a VBC, call 602-535-1215.
VBCs assist clients by:
- Educating them on eligibility requirements for benefits
- Processing VA compensation and pension applications
- Appealing VA decisions
- Representing claimants at VA hearings
- Filing for survivor’s benefits
- Applying for discharge upgrades
- Referring claimants to other agencies for potential benefits
- Requesting military service records and certifying DD-214s (discharge paperwork)
- Discussing State Veteran Benefits
How to engage with a VBC
All VBCs are working remotely. We provide all services to clients virtually, over the phone or via email. To request an appointment to speak with VBC, call 602-535-1215.
Virtual VBC appointments
For a virtual VBC appointment, the client will need an electronic device with a camera, internet connectivity and the ability to receive emails. A staff member will send a link to the virtual appointment via email.
If clients do not have access to the equipment needed for a virtual appointment, a VBC can still provide services over the phone or via email.
Before your appointment
Prior to an appointment, it would expedite the process of your claim to review this documents checklist and locate the appropriate records.